How To Order From Basic Elements
Making a Purchase:
Making a purchase could not be easier. Just browse our catalogue, decide which item(s) you would like to order - if you wish to see an enlarged image, double click on the thumbnail picture. Then simply indicate how many of the item(s) you wish to purchase in the relevant Quantity box, whatever size/colour options (as applicable) you prefer and click on the Add to Cart button. After you have completed your selections, click on Go to Payments where you will be asked for the details we need, to be able to satisfy your order.
Deliveries Postage and Packing:
For delivery pricing and schedule please click here.
Payment:
We accept the following cards:
We recommend that you pay via the totally secure on-line payment system provided by Payment on this website. However, if you are experiencing problems for whatever reason, please contact us by e-mail or phone so we can make alternate payment arrangements. Please be advised that giving your credit card details by phone or e-mail is NOT secure, and whilst we will make every effort to ensure secrecy we cannot be responsible for details sent in this manner.
Fax or Mail Orders:
Alternatively, you can download this postal order form, complete it by hand and mail it to us at the address below, along with your payment.
Back Orders:
If the item you have ordered is temporarily out of stock, we will back order it for you. In such cases you will always be emailed with the anticipated date of despatch. In the event that this date is unacceptable you will have the option to cancel your order for a full refund.
Tax Charges:
For all orders 17.5% Value Added Tax (VAT) will be added to the total. When completing your order our software will automatically calculate the VAT applicable.
Credit Card Security:
All credit card numbers are automatically encrypted by the Paypal software when the order is placed. They are not held in clear text on any web site.
Guarantee:
We guarantee your satisfaction. In the unlikely event that you are not delighted with any product you have purchased please return it undamaged in its original packaging within 14 days for a full refund of the product price plus VAT if applicable. All other refunds will be given at the discretion of the Company Management.
Reaching Us:
Click here for details on how to contact Basic Elements. All phone calls are charged at a local rate, wherever you are in the UK.
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